Privacy Policy

1. Introduction

Welcome to Mizoram.Shop ("we", "our", or "us"). We are committed to protecting your personal privacy and ensuring that your personal information is collected, stored, and processed securely. This Privacy Policy explains how we handle your personal data when you visit our website at https://mizoram.shop/ or purchase authentic Mizo groceries, spices, traditional clothing, and regional goods from us.

2. Information We Collect

We collect information to provide better services and smooth order delivery to Mizo communities and customers across India. The types of data we collect include:

• Personal Identification Data: Name, delivery address, phone number, and email address when you place an order or contact us.
• Transaction & Order Details: Information about items purchased, payment receipts, order history, and delivery instructions.
• Technical & Device Data: IP address, browser type, operating system, and page view statistics collected automatically when navigating our platform.
• Cookies & Preferences: User site preferences such as theme, language, and currency settings stored via browser cookies.

3. How We Use Your Information

Your information is processed strictly for legitimate operational purposes, including:

• Fulfilling, packaging, and delivering your orders to your specified destination address across India.
• Processing secure payments and issuing invoices or order confirmations.
• Providing customer support via WhatsApp, phone, or email regarding order status or queries.
• Improving our web interface, product listings, and regional inventory management.
• Complying with applicable legal obligations, tax laws, and financial reporting standards.

4. Cookies and Local Storage

We use cookies and similar technologies to remember your preferences (such as language, currency, and cookie consent settings) and to analyze website traffic. You can manage or disable cookie preferences directly through your browser settings, though certain interactive features of our shop may be impacted.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data to third parties. We share data only with trusted service providers necessary to operate our store:

• Logistics & Courier Partners: Delivery services (e.g., India Post, courier companies) to dispatch goods to your delivery location.
• Payment Service Providers: Encrypted payment gateways to process transactions safely.
• Legal Authorities: When required by law or to protect the rights, property, or safety of Mizoram.Shop and our users.

6. Data Security & Storage

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Payment transactions are processed over secure encrypted protocol connections.

7. Your Rights

You have the right to access, update, or request the deletion of your personal data stored with us. You may also withdraw your consent for non-essential cookies at any time. To exercise these rights, please contact our support team.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us: