Refund & Cancellation Policy

1. Overview

At Mizoram.Shop, we take great care in sourcing and packaging authentic Mizo groceries, spices, traditional apparel, and handcrafted goods. Customer satisfaction is our top priority. This Refund & Cancellation Policy outlines the procedures for order cancellations, returns, and refunds.

2. Order Cancellation

• Cancellations Before Dispatch: You may cancel your order at no extra charge before it has been processed and handed over to our courier partner. To cancel, contact us immediately via phone or WhatsApp at +91 69095 71614. Full refunds will be processed promptly for valid pre-dispatch cancellations.
• Cancellations After Dispatch: Once an order has been shipped, it cannot be canceled in transit. You may inspect the package upon arrival and follow our return procedure if eligible.

3. Eligibility for Returns & Replacements

We accept return or replacement requests under the following specific conditions:

• Damaged or Defective Items: Items arrived physically damaged or spoiled during transit.
• Incorrect Item Delivered: The item delivered does not match the product listed in your order confirmation.
• Missing Items: An item from your order is missing upon unboxing.

Note on Perishable Goods & Groceries: Due to health and hygiene standards, fresh food items, opened spice packets, and perishable produce are non-returnable unless delivered damaged or expired. Please notify us within 48 hours of delivery with photo/video proof.

4. Return Request Window

Please notify our support team within the following timeframes:

• Perishable & Food Items: Within 48 hours of delivery.
• Non-Perishable Goods (Clothing, Crafts, Accessories): Within 7 days of delivery.

5. How to Initiate a Return or Refund

1. Contact our customer support team via email at info@mizoram.shop or WhatsApp at +91 69095 71614.
2. Provide your Order ID, invoice copy, and clear photographs or videos showing the defect, damage, or wrong item received.
3. Our team will review your claim within 24–48 hours and provide instructions for return pickup or replacement dispatch.

6. Refund Processing & Timelines

Once your return is received and verified, we will notify you of the approval status of your refund:

• Approved refunds will be credited back to your original payment method (UPI, Debit/Credit Card, Net Banking) or provided as store credit.
• Bank processing times usually take 5 to 7 business days to reflect in your account after refund issuance.

7. Return Shipping Costs

If the return is due to an error on our part (damaged item, wrong item dispatched), Mizoram Shop will bear the return shipping charges. For voluntary returns of non-defective items (where applicable), customer is responsible for shipping costs.

8. Contact Information for Refund Claims